Question 1

What's the typical delivery timeline for orders?

Accepted Answer

We ship orders from Monday to Saturday everyday. Expect your order to arrive in 3 to 5 business days.

Question 2

What are your international shipping policies?

Accepted Answer

Due to regulatory complexities and costs, we no longer ship internationally, including to Canada.

Question 3

Can you deliver to Hawaii?

Accepted Answer

Yes, we deliver to Hawaii.

Question 4

Which shipping carriers do you use?

Accepted Answer

We currently use USPS or UPS for all shipments.

Question 5

Is in-store pickup available for online orders?

Accepted Answer

Yes, select the 'Store Pickup' option during checkout.

Question 6

What is your return policy?

Accepted Answer

All online sales are final. We guarantee healthy, living plants but cannot guarantee the condition of buds or flowers upon arrival.

Question 7

Will my plant match the online images exactly?

Accepted Answer

Plants will match the provided descriptions, but slight variations in flower appearance may occur, especially for seed-grown plants. Our greenhouse conditions may also result in minor foliage imperfections.

Question 8

How do you handle increased demand?

Accepted Answer

During busy periods, there may be slight delays in processing and shipping. We appreciate your patience as we work to fulfill all orders efficiently.

Frequently Asked Questions