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Frequently Asked Questions
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What's the typical delivery timeline for orders?We ship orders from Monday to Saturday everyday. Expect your order to arrive in 3 to 5 business days.
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What are your international shipping policies?Due to regulatory complexities and costs, we no longer ship internationally, including to Canada.
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Can you deliver to Hawaii?Yes, we deliver to Hawaii.
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Which shipping carriers do you use?We currently use USPS or UPS for all shipments.
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Is in-store pickup available for online orders?Yes, select the 'Store Pickup' option during checkout.
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What is your return policy?All online sales are final. We guarantee healthy, living plants but cannot guarantee the condition of buds or flowers upon arrival.
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Will my plant match the online images exactly?Plants will match the provided descriptions, but slight variations in flower appearance may occur, especially for seed-grown plants. Our greenhouse conditions may also result in minor foliage imperfections.
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How do you handle increased demand?During busy periods, there may be slight delays in processing and shipping. We appreciate your patience as we work to fulfill all orders efficiently.
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